The Technical Services Team are responsible for the repairs and maintenance of the Association's properties.

As well as providing a responsive repairs service, we are also responsible for the planned maintenance of our properties. This refers to the work involved in planning the replacement of the building fabric and components when they have reached the end of their serviceable life. It can include replacement windows, heating systems, boilers and kitchens.

Responsive Repairs - Our Responsibility

Is to provide good quality, well maintained housing and to carry out repairs as required on the following:


  • Drains, gutters and downpipes
  • Roof and main structure of the building
  • Doors and windows
  • Painting the outside
  • Paths, steps, fences and gates
  • Play areas
  • All outside communal areas


  • Walls, ceilings, stairs, floors, skirting boards and doors
  • External door locks
  • Fires fitted by Mid-Wales Housing unless they have been gifted to you
  • Electrical sockets and switches
  • Gas, water and sewerage pipes. Kitchen cupboards, worktops, sink and flooring to wet areas
  • Bathroom sanitary ware
  • Heating systems
  • Alarm systems
  • Fire safety equipment
  • Painting communal hallways and stairs
  • Specialised equipment Mid-Wales Housing have provided

For a full list of our responsibilities and those of our tenants please see our repair response times, by referring to the Repairs and Maintenance Section of our Residents Handbook.

How To Report A Repair

Out Of Hours Emergency Repairs

Please call us on the usual number 0300 111 3030. Our automated telephone system advises you when the office is closed and will automatically divert emergency calls to an Out of Hours Call Centre. This service is for emergencies only. If your repair is not an emergency then you may be recharged for the cost of the repair.

The Technical Services Team are:

Janet Ramsay Helen James Nick Dearden
Techical Services Manager Senior Maintenance Officer Senior Contracts Officer
Huw Cooke Leigh Wallace Jonathan Breeze
Gardener Maintenance Officer Contracts Officer
Doug Brooker Phil Jones  
Maintenace Operative (Estates) Maintenace Officer