The Customer and Support Services team are the first point of contact for customers, helping you with all the queries you have about your tenancy and your home. They are the first team that you will speak to on the phone and that greet you when you come into the office.

The Customer Services team aim to answer and resolve the questions or problems you have at first point of contact, but on occasion it will be necessary to transfer you to our specialist teams or have someone call you back at a convenient time.

Customer Services are responsible for:

  • Answering and dealing with all telephone calls made to the call centre
  • Greeting visitors to the office and notifying staff about your visit
  • Taking payments over the phone or in person at our office
  • Answering queries about repairs, logging them and arranging for the contractors to visit your home
  • Managing our waiting lists and allocating properties to new tenants
  • Contacting applicants who have been successful and discussing their move into a new home
  • Liaising with the Responsive Maintenance team to ensure vacant properties are made ready for the next tenant as soon as possible
  • Managing the expectations of applicants looking for a new home and offering the best available help and advice
  • Ensuring that tenants leave the property in an acceptable condition when they decide to leave
  • Booking appointments for our staff to collect keys at the end of a tenancy
  • Working in partnership with local Councils to ensure good quality, affordable housing is available for people in need

 The Customer Services Team are:

Nia Boyd Georgina Fletcher Bethan Williams
Customer Services Team Leader Customer Services Advisor Customer Services Advisor
     
June Evans Megan Watkin Alisa Cakebread
Customer Services Advisor Customer Services Advisor Customer Services Advisor