The Customer Services team are the first point of contact for customers, helping you with any queries you have about your tenancy and/or your home. They are the first team you will speak to on the phone, and that greet you when you come into the office.

The Customer Services team aim to answer and resolve the questions or problems you have without the need to pass onto another officer. It may be necessary to transfer you to our specialist teams or have someone call.

Customer Services are responsible for:

  • Answering and dealing with all telephone calls made to the Customer Services team.
  • Greeting visitors to the office and notifying staff about your visit.
  • Taking payments over the phone or in person at our office, including setting up and amending direct debits.
  • Answering queries about repairs, logging them and arranging for the contractors to visit your home.
  • Answering queries about rent and service charges.
  • Accepting tenancy terminations and providing advice on returning properties to the Association in an acceptable state.
  • Offering the best available help and advice for people looking for a new home
  • Provide advice and instruction to ensure that tenants return the property to the association in an acceptable condition when they decide to leave.
  • Working in partnership with local Councils to ensure good quality, affordable housing is available for people in need
  • Undertaking surveys on behalf of other teams at the Association
  • Answering social media enquiries and providing information and advice on all our social media platforms (facebook, Instagram, Linkedin, Twitter and You Tube)
  • Providing general advice on housing matters
  • Answering any "live chat" enquiries
  • First point of contact in relation to Supported Housing
  • Support other teams with the marketing and letting of new properties
  • Liaising with our "Out of Hours" provider – Llesiant Delta Well Being

 The Customer Services Team are:

Janet Jones Georgina Fletcher Louisa Grant
Acting Customer Services Team Leader Customer Services Advisor Customer Services Advisor
     
June Evans Ffion Morgan Ginney Staton
Receptionist Customer Services Advisor Customer Services Advisor & Receptionist