The main aim of the Community Housing team is “to be the best we can be and to make a difference”. The team are fully committed, with the well-being of residents at the very heart of everything they do; trying hard to get things right first time and acting with integrity. The aim is to be very honest with customers in terms of what the team can, can’t, and won’t do.

The Community Housing team has a combined wealth of over 85 years’ experience of working in housing management and with communities. 

Community Housing are responsible for:

  • Conducting viewings and sign-ups with new tenants
  • Carrying out periodic tenancy visits; both for new tenants within the first 12 months of moving into their new home and throughout the tenancy, if needed
  • Investigate and agree an action plan, with the person complaining and the person being complained about, in order to resolve allegations of anti-social behaviour
  • Identifying and investigating breaches of tenancy other than anti-social behaviour and working with residents to support them to modify their behaviour.
  • Being the lead team in relation to domestic abuse; in terms of providing training for staff, using a robust procedure when domestic abuse is reported or suspected and doing our best to stamp it out.
  • Referring residents to agencies in order to obtain support to sustain their tenancy
  • Helping residents to sustain their tenancy by applying for Discretionary Housing Payments or Discretionary Assistance Fund payments and working with agencies such as Phoenix Furniture when tenants have little or no furniture.
  • Delivering a pro-active estate management service and working with communities to resolve environmental issues on estates.
  • Supporting community development initiatives in order to enhance the environment in which our residents live
  • "Love where you Live” is an umbrella project to encourage residents to engage with others and the place where they live
  • Support residents to find a resolution themselves in cases involving a dispute between neighbours.
  • Seek to improve estates by working with the communities who live there
  • Liaison with Support Providers regarding the management of our Supported Housing Schemes
  • Promote the well-being of our residents; an example of this being the canal boat trips we arrange on Montgomery Canal in conjunction with “The Heulwen Trust”
  • Support residents who may have Hoarding disorder to safeguard their well-being and safety
  • Work with the Fire Service to complete “Home Fire Safety Checks” at our properties, particularly those addresses where a resident may have a particular vulnerability.
  • Mentoring and coaching residents to help them set up residents groups
  • Build strong relationships and encourage partnership working with Police, Local Authority Departments, Health Professionals and Support Providers
  • Liaison with the Police, Local Authority Departments and Health professionals in order to resolve tenancy issues
  • Take legal action, as appropriate, in order to enforce the tenancy agreement
  • Manage the Associations Community Alarm Scheme, including the Community Alarm Response Service
  • Provide regular surgeries at our sheltered and leasehold retirement schemes
  • Be the paramount liaison team between the Association and residents

The Community Housing Team are:

Sian Hopwood Ernie Capener Paul Wenban
Community Housing Team Leader Community Housing Officer Community Housing Officer
Joanne Hughes Megan Watkin  Roy McGuinness 
Community Housing Officer Community Housing Officer Leasehold Scheme Manager, managing a leasehold retirement scheme in Aberystwyth 


11 directly employed Communal Area Cleaners, providing cleaning services for our residents