Paying Your Rent

We rely on you to pay your rent regularly. As with any other business, we need money coming in so we can continue to operate. Most importantly, paying your rent on time means we can continue to manage and maintain your home to the high standard you rightly expect from us.

Your rent is due every Monday (for weekly tenancies) or on the first day of the month (for monthly tenancies).

We want to make it as easy as possible for you to pay your rent. You have the following choices:


Direct Debit     

Paying by Direct Debit is by far the simplest way to pay your rent.

To pay your rent by Direct Debit phone us on 0300 111 3030 to set up a Direct Debit. 

It’s easy, convenient, doesn’t cost you anything and we do all the work!  We’ll always let you know well in advance about any changes such as rent increases and you can make payments weekly, monthly or fortnightly to suit your budgeting.



If you have a payment swipe card you can pay your rent online at any time by using the allpay website (our preferred Internet payment provider). A link is also available to allpay within the Tenant Portal.

Please contact us on 0300 111 3030 if you don’t have a payment swipe card and need one



PayPoint Location   

With a payment swipe card you can pay your rent at the counter of any Post Office, or any supermarket, newsagent's, off-license or petrol station displaying the PayPoint logo.

Please contact us on 0300 111 3030 if you don’t have a payment swipe card and need one.



You can use your debit or credit card to pay your rent over the phone to our office on 0300 111 3030.

You can also pay with your debit or credit card on the allpay bill payment line which is open 24 hours a day, 7 days a week on 0844 557 8321. You will require your payment swipe card to hand.


Pay At Our Office

Visit us at our head office in Newtown and make a payment by cash or cheque.


Missed Payments

Most tenants pay their rent on time, however occasionally difficulties can happen.

If you cannot make a payment please let us know by emailing or phoning 0300 111 3030.  

How we can help

  • We may be able to help you by working out an agreed payment plan to catch up with a missed payment.
  • Advice on how to apply for Housing Benefit and help with filling forms
  • Advice on other benefits that may be available to increase your income

If you don’t pay your rent

If you don’t pay your rent you could lose your home.  We will try to help you all we can if you are in financial difficulties, but your rent arrears must be paid.  If you do not pay your rent and stick to agreements made, the Association will need to take court action for repossession of your home.