If you are an Existing Tenant you can get in touch with the Association by completing the form below:

Reason for contact
Your Information
Main
If known
Compliment

The Association welcomes and values your comments and feedback on any aspect of our service. This page is available for you to send us details of any compliments you may have. Please use the form below by completing the boxes as indicated. Once completed click the Send Compliment button.

All compliments will be passed to and dealt with by the Director responsible for the area of service. (Please note: all fields marked * are required)

Complaint

The Association welcomes and values your comments and feedback on any aspect of our service. This page is available for you to send us details of any complaints you may have. Please use the form below by completing the boxes as indicated. Once completed click the Send Complaint button.

All complaints will be passed to and dealt with by the Director responsible for the area of service. (Please note: all fields marked * are required)

Details of Repair

Please use the form below if you wish to report a repair on-line by completing the boxes as indicated. Once completed click the Send Repair button.

Additional contact details are listed to the right of this page, if you prefer to write to or telephone us.

Emergency Repairs

If the repair that you wish to report is an emergency, it is recommended that you contact one of our Customer Services Team by phone on 0300 111 3030 to ensure that the repair is dealt with as soon as possible.

Emergency repairs are necessary when there is a danger to health and safety or when serious damage to the property will occur. Examples of this are:

  • Burst pipe or tank
  • Gas leak
  • Fire or risk of fire
  • A dangerous collapsed wall
  • A leaking roof
  • Total loss of electrical power
  • Unsafe electrical fitting
  • Total loss of water supply
  • Partial loss of gas supply
  • Partial loss of heating (space or water) between October and April
  • Blocked foul drain
  • Loss of toilet facilities
  • Insecure window, door or lock

All repair requests will be passed to and dealt with by our Customer Services Team as soon as possible. (Please note: all fields marked * are required).

Your meeting requirements

If you would like a staff member to contact you, visit you at your home or arrange to meet with a staff member at our offices, please use the form below by completing the boxes as indicated. Once completed click the Send Request button.

Additional contact details are listed to the right of this page, if you prefer to write to or telephone us.

All requests will be passed to and dealt with by the member of staff responsible for the area of service. (Please note: all fields marked * are required).

Comments

The Association welcomes and values all of your comments.

Additional contact details are listed to the right of this page, if you prefer to write to or telephone us.

If you would like to make any comments or suggestions regarding your tenancy, property, estate, the service you receive from the Association or anything that you feel may be of interest to us, please use the form below by completing the boxes as indicated. Once completed click the Send Comments button.

All requests will be passed to and dealt with by the member of staff responsible for the area of service. (Please note: all fields marked * are required).

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