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Coronavirus (COVID-19)

With Coronavirus (COVID-19) developing in so many countries around the world and now defined as a pandemic, we will be closely following the guidance issued by the Government and public health bodies.

The well-being of our tenants, residents, partner organisations and our staff is our absolute priority, and you can be assured that health and safety has our complete attention.

All of our staff have been made aware of the current guidance and ensuring that the highest possible hygiene standards are maintained.

Any staff member who is advised to self-isolate will be required to do so and will not come into contact with tenants or residents. Equally, if you or a member of your household are showing signs of coronavirus symptoms and are self-isolating following government advice, please could you inform us as soon as possible so we can manage our contact with you.  Please contact our Customer Services Team on 0300 111 3030.  We will keep this information confidential and only provide it to those who have a legitimate right to know it.

As a preventative measure and for everyone’s safety our staff will be asking questions prior to appointments to help identify where it is not advised for them to visit you or for you to visit the offices.  If you refuse to answer the questions we may not be able to complete your visit.

If on arrival at a property a member of staff becomes aware of someone in the household displaying symptoms associated with coronavirus or feels unwell they will assess the situation and may decide to reschedule the visit.

If you have any questions or concerns please do not hesitate to let us know.

General advice can be found on the following links:

https://gov.wales/coronavirus

https://phw.nhs.wales/topics/latest-information-on-novel-coronavirus-covid-19

https://www.nhs.uk/conditions/coronavirus-covid-19