The main aim of the Community Housing team is “to be the best we can be and to make a difference”. The team are fully committed, with the well-being of residents at the very heart of everything they do.
At Mid-Wales Housing Association we are proud to say that we do more than just rent and manage homes. We also like to invest and work with our customers and communities to help make a positive impact on people’s lives.
The Customer and Support Services team are the first point of contact for customers, helping you with all the queries you have about your tenancy and your home. They are the first team that you will speak to on the phone and that greet you when you come into the office.
The Executive Group are responsible for the day-to-day running of the organisation, and for ensuring the strategic plans set out by the Board are achieved over time.
The Association is managed by a voluntary Board of Management consisting of individual shareholders and tenants. None receive any payment for their services.
The Income Management Team can help you choose the best way for you to make payments for your rent or other tenancy debts.
The New Business team is responsible for all new build development and the ongoing asset management and maintenance of the Association’s stock.
The Responsive Maintenance Team is responsible for managing the repairs in your home. The team also prepares empty properties when someone leaves us and ensures that they are good quality, affordable homes for the next tenant.